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Redefine service in Biotech with the worlds biggest Biotech Marketplace!

Over less than 12 months ZAGENO became the world's largest biotech marketplace. Our customers are lab scientists and researchers all over the world. We enable scientists to get critical products for their research more reliable, faster and cheaper – thus driving down the time & cost to a scientific breakthrough. Find out more on https://zageno.com

Our customers work on time critical topics, and we expect to deliver the best customer experience possible. To maintain that during our fast growth we look for an experienced and entrepreneurial Head of Service. Your only goal is to take service quality for our academic customers to a whole new level!

What you will do

  • Understand what is service critical for our customers
  • Adjust existing and implement new service processes
  • Identify automation potential and drive implementation
  • Set up service infrastructure (hard & software) for a global team
  • Build and lead a team of service agents (5-10) in Berlin and Boston
  • Report directly to the COO, one of the co-founders

 

What we expect

  • 5 or more years of experience in eCommerce or similar service environments
  • Proven track record of building and leading a distributed team
  • Entrepreneurial mindset
  • Strong English written and oral language skills - close to native speaker level
  • Experience with Salesforce and aircall or similar systems
  • Experience in service for academic customers a plus

What we offer

  • Working on a meaningful long-term challenge with high impact
  • A professional & dynamic team with a global vision & mindset
  • Freedom to shape – use your creativity and experience to the max
  • Budget to work with the best possible equipment
  • A challenging, international and exciting working environment with a `get it done` attitude
  • Competitive compensation & package
  • Help with relocation if needed
  • Great office in trendy Berlin Kreuzberg