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Since its formation in 2015, ZAGENO Inc. sets new standards in the international biotech market. With the vision to offer an online marketplace connecting scientists, academic research institutes, and biotech manufacturers, ZAGENO grows exponentially and represents a milestone for the digitization of science and research. World-renowned research facilities use ZAGENO for ordering lab equipment and for optimizing internal processes. The start-up employs 35 staff members in Boston (USA) and Berlin (Germany). These two locations were selected to be close to centers known for research advancements and scientific breakthroughs. For more “EUREKA”-moments – welcome to ZAGENO:

On October 25, ZAGENO Inc. announced successful Series A investment of $8 Million US Dollars which will be used to fuel growth in the key markets USA and Europe, by ramping up sales, marketing, and technical integration teams.

We are searching for an outstanding manager to scale our business, drive our customer integration projects, contribute to capturing the institutional market, help drive our integrations strategy and execute on it in close collaboration with all functions. 

What you will do

Own customer integration projects.

  • ZAGENO’s and our customers’ systems (ERP, SRM, procurement tools) are connected to streamline purchasing processes. Accountability includes building the project plan, coordinating the plan to completion, and evaluating the success – on-time delivery, expense management, customer satisfaction, and so on – of the plan.
  • Negotiate terms and conditions for our customizations and integrations.
  • Bring your understanding of technical integration technologies (API operations, cXML, OCI interfaces, as well as other web and database technology so decisions can be made on project plan requirements and where appropriate doing minor coding to support the technical requirements.
  • Ensure clients and vendors and internal resources are on-track with their requirements so the project plans remain on track.
  • Understand individual customers’ specific requirement and design tailored integration solutions in close cooperation with our Tech team, as well as our customers’ experts.
  • Constantly follow up with our customers to ensure the industry-leading customer satisfaction.
  • Lead external support teams for adjusting customer purchasing systems (SRM, Ariba, Sciquest, …).
  • Work with our Sales team and support them in converting large research organizations into integrated customers.
  • Work with our Service team on creating training materials that enable streamlined daily operations for our team and a seamless customer experience for our customers.
  • Responsible for project plan documentation including development and updating, some development of use case specifications, as well as the storage and record keeping for future reference.

What we expect

  • An individual, free thinker, independent member of our team, who helps us significantly improve our customers’ days in office while driving ZAGENO’s growth.
  • 2 or more years of experience in planning, leading and delivering IT related projects, preferably in top consulting firms.
  • Communication skills at the highest level: Establish and maintain productive relationships internally and externally.
  • Experience with SRM and purchasing systems like SAP SRM, Ariba, Sciquest, etc.
  • Enthusiastic, self-motivated, self-starter and maintains a positive attitude.
  • Well-structured team member with excellent organizational skills; coordinate complex projects, meet deadlines and manage multiple tasks simultaneously.
  • Work independently or as a team player in a team environment.
  • Strong English written and oral language skills: close to native speaker level – similar German knowledge would be a huge plus.

What we offer

  • Hockey stick growth – we had triple-digit growth in 2017…and nothing different in 2018…
  • Working on a meaningful long-term challenge with high impact worldwide.
  • A professional & dynamic team with a global vision & mindset.
  • Travel the globe – Our customers are based all over Europe and Northern America.
  • Freedom to shape – use your creativity and experience to the max.
  • Budget to work with the best possible tools & equipment.
  • A challenging, international, and exciting working environment with a "get it done" attitude.
  • Competitive compensation and benefits.
  • Great office in trendy Berlin Kreuzberg.